Cappucino at Marriott Courtyard

I was with my friend at the Executive Lounge on level 15 at Marriott Courtyard. It was about 11AM on Wednesday 7th July 10. He ordered two cappuccinos to the lady in attendance. She went in, and then cam out and asked, as if unsure about what she had heard before, "Sir, did you order two cappuccinos ?". My friend answered in affirmative. About fifteen minutes later, a boy came with two cups of coffee, one had white froth on it, and the other had a dark brown thin froth on it. The boy placed the cups in front of us, the dark brown thin froth cup in front of me and the other in front of my friend. I commented to my friend, how come it was that the color of the two coffees was so different. He quipped, "they just love you more". I removed the thin froth in my cup only to find that the coffee was BLACK COFFEE, not the cappuccino my friend had ordered. I was so so so surprised and amused. One simple order, in a hopelessly up market hotel, could not be executed correctly, let alone with perfection.