When we read Customer Care, we expect a live person to be available to service our call. There may be an IVR, but eventually, there will be an option to talk to an agent. Otherwise, it should be known as Phone Banking, or Self Service, not Customer Care.
ICICI Bank advertises its 24 hr Customer Care Numbers. I called 98 1817 8000 (Delhi).
Welcome to ICICI Bank Phone Banking !
1 - English
3 - Information on Products
1- Banking Accounts
1 - Savings Accounts
Please wait while we transfer your call.
This call may be recorded for ...
Music
Thank you for calling ...
Advice re the opening times - M-Sat 9-8, Sun 9-6
That is not 24hr Customer Care !!!
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